FAQ
Frequently Asked Questions (FAQ)
Last updated: April 4, 2025
Have questions? We’ve got answers! Check out the most common questions below. If you need more help, feel free to contact us anytime.
🛒 Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order?
If your order hasn't been processed yet, we’ll do our best to help. Contact us as soon as possible at contact@petrobot.shop.
🚚 Shipping
Q: Where do you ship to?
We currently ship to the UK, USA, and Europe with free shipping. For other countries, please contact us before placing your order.
Q: How long does shipping take?
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Processing time: 1–2 business days
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Delivery time: 6–10 business days
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email.
📦 Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused and in its original packaging.
Check our Return & Refund Policy for more details.
Q: When will I receive my refund?
Approved refunds are processed within 7–14 business days to your original payment method.
🐾 Products
Q: Are your pet products safe?
Absolutely. We carefully select and test all our items for pet safety, durability, and functionality.
Q: My item arrived damaged, what should I do?
We’re so sorry! Please email us within 48 hours of delivery with your order number and photos of the item and packaging:
📧 contact@petrobot.shop
💬 Need More Help?
We’re always happy to assist!
📧 Email: contact@petrobot.shop
📞 Phone: +44 206 825 9103
📍 Address: 119 Kathleen Road, Sholing, Southampton, SO19 8LP, United Kingdom